Shipping Policy

Last Updated: August 2026

Thank you for shopping with Valensina. We are committed to delivering your order as quickly and safely as possible.

Shipping Destinations

We currently ship to customers across:

Canada
United States
Europe
Selected international destinations

If your country is not available at checkout, please contact us before placing your order.

Free Shipping

We offer FREE standard shipping on orders of CAD $149 or more (before taxes and after discounts, where applicable).

Orders below this amount will have shipping costs calculated at checkout based on the destination and shipping method selected.

Processing Time

Orders are typically processed within 1–3 business days after payment has been confirmed.

Please note that processing times may be longer during holidays, promotions, or periods of high order volume.

Estimated Delivery

Delivery times vary depending on the destination and shipping carrier.

Estimated shipping times are provided at checkout and should be considered estimates only. Delays caused by customs, weather, carrier disruptions, or other unforeseen circumstances are outside of our control.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

We recommend checking with your local customs office for more information before placing an order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Valensina is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible. We will work with the shipping carrier to assist in resolving the issue.